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FAQ

OUR GUARANTEE

DOLA Orthotics is pleased to offer a 90 day 100% satisfaction guarantee for all items purchased from us.

Please contact us if you have any questions or concerns.

HOW MUCH ARE DELIVERY COSTS?

We offer free shipping for all orders.

INTERNATIONAL SHIPPING & DELIVERY INFORMATION

We provide free worldwide delivery to over 220 countries through our partnerships with DHL & UPS.

HOW LONG WILL MY DELIVERY TAKE TO ARRIVE?

The majority of orders are shipped within 7 days from the order date. This allows our Foot Doctors time to assess, prescribe and have your Orthotics made for you.

We ship daily from Australia with DHL and UPS and most countries will receive their deliveries 3 to 7 days after being dispatched.

Our clinicians and factory are still working to a normal time frame however due to current international restrictions, delivery times are extended.

We apologise for any inconvenience caused and appreciate your patience at this time

If you have any questions about your order, please contact us

RETURNS POLICY

You may return your order within 90 days if you are unhappy with it for any reason.

To return your order please follow these steps:

  • Please email us and we will initiate the returns process
  • To be eligible for a return, your items must be in their original condition and with all accessories included (eg. foot massage roller and exercise bands etc). It must also be in the original packaging.
  • Returned orders must reach us within 90 days of the original dispatch date
  • We recommend that you use a trackable shipping service as we are unable to take responsibility for packages lost in post
  • Unfortunately we are unable to cover return shipping for returned orders and you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Please contact us if you have any questions.

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